Welcome to Men Clothing Store’s FAQ section. Here we address common inquiries from our discerning clientele about our premium menswear collections, global delivery services, and exceptional customer care.

Product Questions

What types of clothing does Men Clothing Store specialize in?
We specialize in premium menswear for the modern gentleman, including:
  • Business attire (Blazers, Dress Shirts, Suits & Tuxedos)
  • Casual wear (Casual Jackets, Pants, Shirts)
  • Accessories (Belts, Suspenders, Hats, Bags & Luggage)
  • Footwear (Dress Shoes, Boots, Casual Shoes)
  • Special sizes (Big & Tall collections)
  • Seasonal outerwear (Casual Coats, Dinner Jackets)
Our collections are curated for gentlemen who appreciate timeless style with contemporary details.
How do I know what size to order?
Each product page includes detailed size charts with measurements in both inches and centimeters. For tailored items like suits and dress shirts, we provide additional fitting guidance. If you’re between sizes or require special measurements, our style consultants at [email protected] can offer personalized recommendations.
Are your products suitable for special occasions?
Absolutely. Our Dinner Jackets, Boys Suits & Tuxedos, and formal accessories are specially selected for weddings, galas, and black-tie events. We recommend ordering at least 3-4 weeks before your event to allow time for delivery and any necessary alterations.

Shipping & Delivery

What shipping options do you offer?
We provide two premium shipping services:
  • Standard Shipping ($12.95 USD): Handled by DHL or FedEx, delivering in 10-15 business days with full tracking
  • Free Shipping (orders over $50 USD): Via EMS with delivery in 15-25 business days
All orders undergo 1-2 days of careful preparation before dispatch, including quality inspection and premium packaging.
Which countries do you ship to?
We proudly serve most international destinations, excluding certain remote areas and parts of Asia. For specific delivery availability to your region, please contact our customer service team.
Will I need to pay customs fees?
International shipments may be subject to customs duties or import taxes depending on your country’s regulations. These fees are the responsibility of the recipient and are not included in our product or shipping prices.
How can I track my order?
Once your order is dispatched, you’ll receive an email with tracking information. You can follow your package’s journey directly through the carrier’s website (DHL, FedEx, or EMS depending on your selected shipping method).

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unworn, unaltered, and in original condition with all tags attached. To initiate a return, please contact our customer service team at [email protected].
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.
How long do refunds take to process?
Once we receive your return, refunds are processed within 5-7 business days. The time for the refund to appear in your account depends on your payment provider (typically 3-10 additional business days).

Payment & Account

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store complete credit card information on our servers.
Do you offer gift cards or store credit?
Currently we do not offer gift cards, but we’re developing this feature for future implementation. Please check back with us or sign up for our newsletter to be notified when this service becomes available.

Customer Service

How can I contact customer service?
Our style consultants are available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday, 9am-5pm PST).
What is your physical store address?
Our headquarters and showroom are located at:
Men Clothing Store
553 Elk Avenue
Flournoy, CA 96029
USA
Please note this is not a retail location – all orders are processed through our online store.

For any questions not covered here, please don’t hesitate to reach out to our customer service team. At Men Clothing Store, we’re committed to ensuring your sartorial experience is as refined as our collections.